Why am I having trouble logging on to Virtual Branch?

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There have been more members than usual having trouble accessing Virtual Branch.  In most cases, this is due to security code (password) reset requirements.  When we upgraded our computer networking systems a little over a year ago, one of the changes we were required to make was that everyone has to change their virtual branch/mobile app security code (same as a password) on a regular basis.  It was originally set up for every 90 days.  This was a hard change to get used to, especially when it never had to be changed before.  We were able to get this updated to changing your security code/password every 365 days instead of 90 days.  It is now that time that security codes/passwords are coming due for updates.  If you access your Virtual Branch on a computer, you will get a pop up window telling you that you need to update.  If you generally use Virtual Branch and the mobile app using your phone or mobile device, those pop up windows do not always work.  If you are suddenly getting an error message when you try to log in, this is why.  We can help you get everything reset and working, just give us a call!  If you want to think about an update to your security code/password now, the requirements are 9 to 16 characters, must include upper case and lower case letters, numbers and at least one special symbol (any of the symbols on the numbers 1 through 8 keys), and cannot be a security code you have used before.  If you want to change your security code/password now so that this isn’t a problem for you, just log in to Virtual Branch, and click on Settings on the top right, then choose Profile and Security Code.

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